Support
A question, a bug, a feature idea? Seryz is built by one person, and every message gets read.
Write directly
Email is the simplest route. No form, no ticket number, no bot.
hello@seryz.appUsually answered within a few days, in English or French.
The most common topics
The app did something unexpected
Describe what you were doing when it happened and what you expected instead. The details in the section below speed up diagnosis a lot.
A feature is missing
Suggestions are welcome, especially ones that come from real gym use. Describe the need rather than the solution, it helps land on the right answer.
I lost my data
Your workouts only ever live on the device. If you have a JSON backup file, you can re-import it from the settings. Without a backup, neither you nor we have a copy, unfortunately.
What about my privacy
Nothing leaves the device unless you act. The privacy policy covers every case, including Apple Health and system backups.
Reporting a problem well
To avoid a long back and forth, drop these four things into your message:
- 1Your phone model and iOS or Android version.
- 2The Seryz version, shown at the bottom of the settings, in the About section.
- 3The exact steps to reproduce the problem, in order.
- 4What you expected, and what happened instead.
Many answers are already in the frequently asked questions